RESERVATIONS POLICY

BENNELONG  TERMS & CONDITIONS

Reservation Confirmation:

Once credit card details and/or payment is received, your reservation is confirmed and subject to our cancellation policies noted below.

Cancellation Policy – Bennelong Ensembles:

Full payment by credit card is required at the time of booking. Should you cancel your reservation within 72 hours of the arrival time or fail to show for your booking, your payment will become non-refundable. Please contact us on (02) 9240 8000 or reservations@bennelong.com.au to make any amendments to your reservation ASAP.

Cancellation Policy – Bennelong Restaurant – Non Special Event Days:

Credit card details are required to secure all reservations at Bennelong. Should you cancel your reservation within 48 hours of the arrival time or fail to show for the booking, a cancellation charge of $170 per person will be incurred.

For reservations for Sunday lunch (Sunday Jazz), a $30 cover charge payment is required by credit card at the time of booking. Should you cancel your reservation within 48 hours or fail to show for the booking, your $30 cover charge payment will become non-refundable.

Please contact us on (02) 9240 8000 or reservations@bennelong.com.au to make any amendments to your reservation ASAP.

Guest Contact Details:

In accordance with mandatory contact tracing obligations during the Covid-19 pandemic, contact details for all guests attending a reservation must be provided on arrival at Bennelong. These details will be used solely for the purpose of tracing Covid-19 infections. You and your guests’ information will be stored confidentially and securely, and will be cleared from our records after 28 days.

Additional Safety Precautions:

Bennelong will follow the NSW Government Public Health Order directions in place at the time of your reservation. As such, our capacities, offerings and restrictions may be subject to change.

It is not currently mandatory for guests of Bennelong to wear face masks whilst in the restaurant, however as the Sydney Opera House is deemed an indoor entertainment venue, wearing face masks are strongly recommended in all areas of the building outside Bennelong restaurant.

Gift Vouchers:

Bennelong gift vouchers are welcome to be used for any Bennelong Restaurant reservation.

Please note, gift vouchers are unable to be used to purchase tickets to Bennelong Ensembles, however, they can be redeemed to purchase additional food or beverages during the performance.

Accepted Payment Methods:

During the Covid-19 pandemic, we are pleased to accept payment by debit and credit card. Please note, cash will not be accepted.

Service Charge:

A discretionary 10% service charge is applied to all tables of six or more guests as a gratuity paid directly to our staff.

Credit Card Surcharge:

Please note, a variable surcharge will be applied to all credit and debit card payments.

Sunday Surcharge:

Should your reservation fall on a Sunday, a surcharge of 10% will apply to food and beverage prices.

Public Holiday Surcharge:

Should your reservation date fall on a public holiday, a surcharge of 12.5% will apply to all food and beverage prices.